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Gilder Audi Centres
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Gilder Volkswagen Centres
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We believe our customers have the right to expect excellent service.That's why we have a set of customer service standards that determine how we do business with you. We actively monitor the service that we deliver to ensure you receive the highest standards of aftersales care on all occasions. Our standards aim to provide a consistent, stress-free experience whenever you are in contact with any of our Centres.
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Promise
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: | Service bookings made within 10 days dependent on courtesy car requirements |
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Mobility
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: | We offer alternative transportation to keep you mobile |
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Peace-of-mind
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: | Our courtesy cars are fuelled and insured |
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Attentive
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: | We ask your permission before we carry out any extra work |
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Trust
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: | There are no hidden charges |
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Accountability
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: | We name the technicians who work on your car |
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Consistency
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: | Training means standards are maintained |
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Pride
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: | Wash and vacuum after every Service |
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Assurance
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: | In the unlikely event of a complaint, your issues will be dealt with properly |